Cancellation Refund Policy
TO CANCEL, YOU MUST RECEIVE A REFERENCE NUMBER FROM US OVER THE PHONE. NO CANCELLATIONS IN ANY OTHER FORM ARE VALID.
FOR ALL AIRPORT TRIPS: You must cancel 4 hours in advance for pickups less than 1 hour drive from Mount Vernon NY as per maps.google.com, or 6 hours in advance for other trips, for a full refund. Otherwise you will be charged for the full amount of your trip.
FOR NON-AIRPORT TRIPS: For Sedans Or SUVs: You must cancel 6 hours in advance for a full refund. Otherwise you will be charged for the full amount of your trip. For Other Vehicles: You must cancel 48 hours in advance for a full refund. Otherwise you will be charged for the full amount of your trip.
Alcohol consumption or possession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or possession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.
You may be required to pay a WAITING FEE in order to receive service if you are (A) more than THIRTY (30) MINUTES LATE for your pickup from an airport for Domestic flights and FIFTY (50) minutes for Intl flights and more than FIFTEEN (15) minutes late for your pickup from any other location. The waiting fee is as follows, per 30 (thirty) minute period or portion thereof, spent waiting: $25 (for Sedans/ SUVs), or $45 (for any other vehicles).
If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.
Here are our policies & fees for extra stops:
i. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".
ii. For all other itinerary types, including one-way and round trip itineraries:
a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.
b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:
1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per 30 (thirty) minute period or portion thereof, spent making the unplanned extra stop: $25 (for Sedans/ SUV), or $45 (for any other vehicle).
Please inform us immediately of any misbehavior, bad habits or vulgar language, driving skills from your driver or phone operators. We pride our selves in providing the best service possible and do not accept misbehavior towards clients.